Refund policy

Our Return Policy

We want you to love what you ordered! Since every item is made just for you, here's how we handle things if something's not right.

Damaged, defective, or incorrect items
If your item arrives damaged, defective, or isn't what you ordered, we'll make it right with a free replacement or a full refund — no hassle.

Lost packages
If your package hasn't arrived, let us know! We'll look into it with the carrier and either reship your order or issue a refund once we've confirmed it's lost.

Buyer's remorse or wrong size
Because each item is made to order specifically for you, we're unable to offer refunds or exchanges for sizing issues or simple changes of mind. We'd love for you to check our size chart before ordering!

How to request a replacement or refund
Please fill out the [contact form] on our site within 14 days of delivery, and include:

• Order number
• Your name
• Reason for the refund or replacement request
• Photos (if the item arrived damaged or incorrect)

We'll review your request and get back to you as quickly as we can!