Shipping policy
Shipping Policy
We want to get your order to you as quickly as possible! Here's everything you need to know about production, shipping, and delivery.
When will I get my order?
Every item is made just for you, so please allow 3–7 business days for us to fulfill your order before it ships. Once it's on its way, delivery times depend on your location:
| Destination | Estimated Delivery Time |
|---|---|
| USA | 3–4 business days |
| Europe | 6–8 business days |
| Australia | 2–14 business days |
| Japan | 4–8 business days |
| International (other) | 10–20 business days |
Keep in mind these are estimates, not guarantees — total delivery time is fulfillment time plus shipping time.
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities around the world, so your order may ship from a location closest to you.
Will I be charged customs fees?
International orders may be subject to customs and import taxes. These fees are set by your local customs office and are outside of our control, so we're unable to predict or cover them. Customs policies vary by country, so we recommend checking with your local customs office to see whether duties or taxes apply to your purchase.
My order hasn't arrived yet. What should I do?
We're sorry for the wait! Before reaching out to us, please take a few quick steps:
- Double-check your shipping confirmation email for any mistakes in your delivery address
- Check with your local post office to see if they're holding your package
- Ask around your neighborhood in case a courier left it with a neighbor
If your address was correct and the package can't be found, contact us via our Contact Form with your order number, and we'll help investigate.
If you spot an error in your delivery address, let us know and we'll be happy to send a replacement — please note that in this case, shipping for the replacement will be at your own cost.